Warranty-safe servicing.
Independent, not a dealership.

Under the Australian Consumer Law, a new vehicle comes with statutory consumer guarantees that exist independently of any dealer service agreement. The ACCC has stated plainly that manufacturers and dealers cannot refuse a warranty claim simply because the vehicle was serviced by an independent workshop, as long as the servicing was carried out according to the manufacturer's specification, at the specified intervals, by a qualified person, using appropriate parts and fluids.

That is the entire test. Not who owns the workshop, not whether the sign out the front carries the manufacturer's badge. Specification, interval, qualification, documentation.

Where owners do run into trouble is when servicing has been done cheaply and vaguely: an unspecified oil grade, an interval stretched past the schedule, or an invoice that says 'service' and nothing more. Those cases are avoidable, and they are the reason our invoices read the way they do.

• Specification

  Fluids and parts meeting the manufacturer's published approval for your VIN — documented on the invoice.

• Interval

  Serviced on or before the manufacturer's schedule, with the date and odometer recorded.

• Qualification

  Work performed by qualified technicians using marque-specific tooling and factory software.

• Documentation

  Itemised records against the VIN, plus photo and video inspection evidence.

Statutory consumer guarantees and a manufacturer's own extended warranty are two different things. The statutory guarantees cannot be conditioned on dealer servicing. A voluntary extended warranty or a prepaid capped-price service plan is a contract, and its terms may require servicing within the dealer network for that specific contract to continue.

In practice this matters for a minority of owners, usually those inside an extended-cover period or holding a prepaid plan. If you are in that position, tell us and we will say so directly rather than sell you a service that complicates your cover. If you have prepaid for scheduled services, using them makes sense — and we are happy to pick up the work that falls outside them, such as diagnostics, repairs, gearbox fluid or calibration.

For everyone else — cars past the extended-cover window, cars outside factory warranty, and owners who simply want the work done more thoroughly — there is no downside to using a specialist independent workshop, and generally a significant upside in time, communication and depth of inspection.

Before the car arrives we pull the manufacturer's schedule for your VIN and confirm the exact fluid approvals and part numbers required. When you drop the car off we agree the scope in writing, including anything you have already flagged.

During the service the car is scanned with the correct factory software, the scheduled items are completed, and the vehicle inspection is carried out with photos and short videos. Anything we find outside scope is sent to your phone with the evidence attached and a clear explanation, and we wait for your approval. Nothing is done on assumption.

You leave with an itemised invoice listing the work performed, part numbers, fluid specifications and quantities; the service recorded against the VIN and stamped in the log book where one exists; and a record of the inspection findings. If a warranty question ever arises, that package is what answers it.