Privacy Policy
Last updated: May 2026
Apex Performance Tuning ("Apex", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard personal information you provide through our website, by phone, by email, or in our workshop. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information we collect
- Name, phone number, email and postal address
- Vehicle details (make, model, VIN, registration, service history)
- Booking and service records, invoices and payment details
- Photos and videos of your vehicle taken during inspection or work
- Website usage data (IP address, browser type, pages viewed, referral source, device information) collected via cookies and similar technologies
2. How we use your information
- Provide quotes, bookings and the services you request
- Maintain service records, warranty and log book history
- Communicate with you about your vehicle, bookings and follow-up work
- Process payments and issue tax invoices
- Improve our website, services and customer experience
- Marketing and remarketing (only where you have not opted out)
- Comply with legal, regulatory and engineering-certification obligations
3. Cookies and tracking
Our website uses cookies and similar technologies to remember your preferences, measure traffic and serve relevant advertising. We may use third-party services including Google Analytics, Google Ads and Meta (Facebook) Pixel to understand site performance and run advertising campaigns. These services may set their own cookies and collect information in accordance with their own privacy policies. You can disable cookies in your browser settings.
4. Disclosure to third parties
We do not sell your personal information. We may share it with:
- Suppliers and parts distributors strictly to fulfil your service
- Engineering signatories and VicRoads / state regulators where required for compliance work
- Payment processors and accounting providers
- IT, hosting, analytics and advertising providers (e.g. Google, Meta)
- Law enforcement or government bodies where legally required
5. Storage and security
We store personal information on secure systems and take reasonable steps to protect it from misuse, loss, unauthorised access, modification or disclosure. Service records may be retained for the life of the vehicle and as long as required for warranty, tax or regulatory purposes.
6. Your rights
You may request access to, correction of, or deletion of your personal information at any time. You may also opt out of marketing communications. To make a request or raise a privacy complaint, contact us using the details below. If you are not satisfied with our response you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
7. Contact us
Apex Performance Tuning
Unit 4 / 6 Woodbine Court, Wantirna South VIC 3152
Phone: 0483 939 216
Email: Apexperformancetuning@gmail.com